845.492.2000

C U S T O M E R   S E R V I C E

 

Support 
H&F Communications certified and highly experienced technical department offers you the quality and dependability that your telephone system requires. When a problem arises, our support team can assist you over the phone and resolve the problem in minutes. If the problem cannot be resolved over the phone, we will dispatch a technician on-site to repair or replace the equipment. We also offer an emergency service 24 hours a day, 7 days a week for your peace of mind.

Whatever questions or problems you might have, we have the answer for you.

Service Agreement
H&F Communications highly recommends the extended warranty plan to all our customers because it is important to realize that although breakdowns are rare, they can be expensive to repair. H&F Communications offers three extended service agreements; Platinum, Gold and Silver. The right service agreement plan for your company is determined by your business needs.

Service Agreement Benefits are:
Priority response time – Service agreement members will take priority in dispatching of calls.

Repair service calls – No material costs.
System replacement if equipment fails – H&F Communications will provide a replacement system, thus eliminating “down time”.

Identification of line problems - H&F Communications will report any line problems to customers carrier (Telephone Company, ie. Verizon) on behalf of our customer and ensure the problem is resolved.

Remote programming – Resolving most programming questions without waiting for a technician visit, saving you time and money.

Coverage – 24 hours a day, 7 days a week.